The Field Manual
Welcome to the Concierge Guide.
This is the definitive Field Manual for the care, sizing, and longevity of your Emerald Valley gear. We take pride in the quality and provenance of our materials.
🧭 Manual Navigation:
- The Garment Specs (Sizing and Materials)
- Dispatch & Transit (Shipping and Lead Times)
- Field Care & Longevity (Washing Instructions)
- The Heritage Guarantee (Returns and Exchanges)
The Garment Specs
We invest in premium textiles built for endurance. Please consult the specific cut and measurement chart below for the item you are interested in.
1. Heavyweight Heritage Jersey
The Profile: A classic, rugged, relaxed fit, designed with a lived-in feel. Our tee is garment-dyed to lock in color and eliminate shrinkage at home.
Table A: Key Features (Narrative Summary)
| Feature | Detail |
|---|---|
| Material Weight | Heavyweight Garment-Dyed Cotton (6.1 oz) |
| Dye/Finish | Garment-dyed for softness and to prevent shrinkage. |
| Collar & Seams | Topstitched, classic width, rib collar with shoulder-to-shoulder twill tape. |
| Sustainability | Proud member of the U.S. Cotton Trust Protocol and OEKO-TEX certified. |
Table B: Sizing Chart (Direct Measurements)
| Size | Chest Width (Laid Flat) | Body Length |
|---|---|---|
| S | 18~1/4 | 26~3/5 |
| M | 20~1/4 | 28 |
| L | 22 | 29~2/5 |
| XL | 24 | 30~3/4 |
| 2XL | 26 | 31~3/5 |
| 3XL | 27~3/4 | 32~1/2 |
| 4XL | 29~3/4 | 33~1/2 |
2. Architectural Grade Fleece Hoodie
The Profile: A classic pullover built for the PNW chill. This fit is Generous, giving you maximum comfort and room for layering.
Table A: Key Features (Narrative Summary)
| Feature | Detail |
|---|---|
| Material Weight | Heavyweight Fleece Blend (10 oz) |
| Fit/Hood | Generous fit with a fleece-lined hood. |
| Construction | Split stitch double-needle sewing on all seams and 1x1 ribbing at cuffs and waistband. |
| Sustainability | Made in a facility that is WRAP certified. |
Table B: Sizing Chart (Direct Measurements)
| Size | Chest Width (Laid Flat) | Body Length | Sleeve Length (From Center Back) |
|---|---|---|---|
| XS | 20~1/2 | 27~1/2 | 34~1/2 |
| S | 21 | 28~1/2 | 35~1/2 |
| M | 23 | 29~1/2 | 36~1/2 |
| L | 24~1/2 | 30~1/2 | 37~1/2 |
| XL | 26~1/2 | 31~1/2 | 38~1/2 |
| 2XL | 27~1/2 | 32~1/2 | 39~1/2 |
| 3XL | 28~1/2 | 33~1/2 | 40~1/2 |
| 4XL | 30 | 34 | 41 |
| 5XL | 31~1/2 | 34~1/2$ | 41~1/2 |
3. Soft-Washed Heritage Crewneck
The Profile: A standard-issue essential. This crewneck features a Classic Layering Fit that is cleaner and slightly more tailored than our hoodies. Engineered from mid-weight fleece for breathability and year-round utility.
Table A: Key Features (Narrative Summary)
| Feature | Detail |
|---|---|
| Material Weight | Mid-Weight Fleece Blend (8.5 oz) |
| Fit | Classic Fit (Standard) |
| Construction | Split stitch double-needle sewing on all seams and 1x1 ribbing at cuff and waistband. |
| Sustainability | Made in a facility that is WRAP certified. |
Table B: Sizing Chart (Direct Measurements)
| Size | Chest Width (Laid Flat) | Body Length | Sleeve Length (Center Back) |
| XS | 19" | 25" | 34" |
| S | 20 1/2" | 26 1/2" | 35" |
| M | 22" | 28" | 36" |
| L | 23 1/2" | 29 1/2" | 37" |
| XL | 25" | 31" | 38" |
| 2XL | 26 1/2" | 32 1/2" | 39" |
| 3XL | 28" | 34" | 40" |
| 4XL | 29 1/2" | 35 1/2" | 41" |
| 5XL | 31" | 37" | 42" |
Dispatch & Transit
Every Emerald Valley item is treated as a piece of commissioned work, printed to order to ensure quality, fresh ink, and zero production waste. Our process involves two distinct stages:
Production Lead Time (The Print Production)
- Timing: Please allow 2–5 business days for the printing, curing, and final quality inspection of your gear.
- Tracking: A tracking number is initiated and sent to you the moment your item is prepared for transfer to the courier.
Transit Estimates & Service Levels
All transit times are in addition to the 2–5 business days required for production.
Domestic Service (US Only)
Shipping rates are calculated at checkout based on the weight and value of your order.
| Service Level | Estimated Transit Time | Cost |
|---|---|---|
| Standard Dispatch | 3–5 Business Days | Flat Rate (Free on orders $75+) |
| Priority Dispatch | 1–3 Business Days | Calculated at Checkout* |
*Priority Dispatch availability depends on order volume and destination.
For the full legal terms, international liability, and detailed rate breakdowns, please consult the dedicated Dispatch & Transit Policy Page.
Field Care & Longevity
Proper care ensures the longevity of the fabric and the integrity of the print. Treat your gear like an heirloom with these instructions:
- The Wash: Always wash inside-out (protects the print) in cold water only.
- The Detergent: Use a mild, color-safe detergent. Avoid bleach and fabric softeners as they can degrade the printed ink.
- The Dry: For maximum life, hang drying is recommended. If using a machine, tumble dry on the LOWEST heat setting.
- The Press: Never iron directly over the printed design.
The Heritage Guarantee
We stand behind the products that leave our shop. We are printers, not just sellers. If the print quality isn't up to our commercial standards, or if the garment is defective, we will make it right.
1. Defective or Error Returns If the item is defective, damaged, or you received the wrong size/design due to our error, we will make it right.
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Replacement Policy: If the error is a defect on our part, we will manufacture and dispatch a replacement immediately at no cost to you. (Excludes Custom Orders & DTF. See Section 7 for details.)
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Return Shipping: If we require the defective item back for inspection, we will provide a pre-paid return label.
2. Exchanges We accept size exchanges within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition.
3. Returns for Refund We offer returns for a full refund on standard (stock) items if contacted within 14 days of delivery.
4. Authorization & Address
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Authorization: Items sent back to us without first requesting a return will not be accepted. Please contact us to start the process.
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Return Address: Please note that returns will need to be sent to the following address: 83297 N. Harvey Rd Creswell, OR 97426
5. Postage Policy For standard exchanges or returns for refund (non-defective), the customer is responsible for the return postage. The initial shipping fee is non-refundable on all returns.
6. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
7. Custom Orders and DTF Transfers Due to the personalized nature of Custom Orders and Direct-to-Film (DTF) Transfers, we do not offer cash refunds.
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Reprint Policy: If the error is on our part, we will reprint the product free of charge.
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Store Credit: If you do not wish to have the item reprinted, a refund will be issued as store credit only.
8. Refund Process We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
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Standard Refunds: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Contact: If more than 15 business days have passed since we’ve approved your return, please contact us at info@aikennorth.com.